Booking Policy:

***ALL SALES ARE FINAL***

PAYMENTS:

  • Full payment is required (at least 50% deposit if total is above $1,000) before the session begins.
  • No bookings without upfront payment.
  • Rates are as published by the studio (subject to change) with a 2-hour minimum. Additional time billed in 30-minute increments, subject to availability.
  • Payment methods accepted: Credit Card, PayPal, CashApp or Cash. 
  • No files will be released to the client until full payment is made.

BOOKING:

  • Studio time starts from your booked slot, not arrival time. Be punctual.
  • Time includes setup, bouncing/rendering files and break-down. Any post-session work by the engineer requires approval from the client.
  • For bookings under $1,000, full payment is needed to reserve. Over $1,000 requires at least a 50% deposit to reserve booking.
  • 24-hour window for deposit payment; otherwise, your slot may be canceled.
  • Rescheduling or canceling must be done 24 hours prior to the scheduled time. 
  • No refunds for missed sessions or same-day cancellations. 
  • Refunds will not be issued unless a session is canceled 24 hours or more prior to the scheduled time. 

CANCELLATION FEE FOR TOURS/CONSULTATIONS:

  • Credit card details are required to reserve free studio tour/consultation bookings.
  • Tour cancellations/rescheduling must be communicated to the studio no less than 24 hours prior to the tour. Failure to do so will result in a $50 no-show and/or same-day cancellation fee.

STORAGE & INSURANCE:

  • Clients should bring external drives for backups or save their files on their own cloud storage before leaving the studio. 
  • All recorded material is the property of Trilogy Sound Studio, LLC until fully paid.
  • One-week grace period post-project for data retrieval otherwise the project may be deleted.
  • We’re not liable for loss/damage to client properties.

STUDIO POLICY:

  • We have a strict “Under Influence” policy and reserve the right to cancel any session without refund if clients appear excessively under the influence and/or display disruptive behavior to studio/staff.
  • Dog-friendly facilities. Dogs must be hypoallergenic or registered service animal. Dogs must be on a leash at all times and must stay with the owner in the booked studio room. Studio must be notified 24 hours in advance if a dog will be present during the session. 
  • We reserve the right to refuse service.
  • Clients must collect all their files and belongings before leaving the studio. 

TERMS & CONDITIONS:

By making a payment, you authorize Trilogy Sound Studio to charge your card.

Fraudulent transactions will result in the forfeiture of all rights to audio materials.

Your data is used for order processing and adheres to our no-refund policy. Your email address may be added to our mailing list. You may opt at any time using the link in any promotional email. View our full privacy policy here: https://trilogysoundstudio.com/privacy-policy/